The Profile Name field is used to designate customers as ResAdult, ResMinor, Unverified, etc. The status of ‘Special’ within the profile name field is currently being used for customers living in temporary housing such as hotels, shelters or foster care.

We received some praise in the last two weeks. Two of the comments are from 13-year olds. Could you guess which ones?

SUPER AWESOME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I love how you have the request box and you actually try to get the books we want! It's easy and convenient. Thank you.

i love that I can have my own username and password!

Online access to renew is a great service.  Thank you!

Wow, that was quick. Thank you so much. I love the Pueblo library, especially the Barkman branch.

Technical Services has responded to customer complaints about pulling too much fiction. You'll soon start to see loads and loads of fiction coming your way, mostly paperback. That's because older titles aren't available in hardcover. We'll be more aware of this going forward.

Even with:
133 pages of Customer Service Policy & Procedures,
129 pages of procedures in the Circulation Training Modules,
Countless hours of training provided during staff & committee meetings, staff training days, and on-the-job experience . . 

With three new libraries, it was important to update the letterhead so our correspondence shows all of the new libraries.  The letterhead template can be found on the O: drive under FORMS or in Documents in the PORTAL. 

Please begin using the new letterhead immediately.

I hope most of you have had an opportunity to meet Jeanette Cortez, our new Accounting Specialist.  Jeanette has taken over the job responsibilities of Michelle Stitt, who resigned in August.

The Technical Services Department is seeking a temporary, part-time Mail Technician to work 20 hours per week from now through the end of January.  The general hours for the job are from 10:00 AM - 2:00 PM Monday through Friday.

The final step in the new Pay-For-Performance compensation system is now ready to go.  Individual employee pay raise notifications for 2014 will be delivered before the end of this year and compensation changes generally will become effective for all current employees on January 1, 2015, and wi

Did you know that customers can submit feedback through the online catalog? I get several comments or questions each week, and many of them are very positive about our staff and the services we provide.

As you know, the new Lucero Library now is open for business as of Tuesday of this week!