One of my new duties as Customer Relations Manager is to help deal with security issues throughout the library district. In this role I will be working alongside Michael Cox and others in the library administration to address security issues that the library is facing. Shortly after moving into this position we began to look at incident reporting from the various library locations.
In an effort to streamline the reporting of incidents throughout the library district a new online Incident Reporting Form has been developed for use by staff. The new form is available online at: http://www.pueblolibrary.org/incidentreportform
A shortcut to this form has been added to every staff desktop and a link has been added to the portal under the Links dropdown menu.
This form will replace the paper form that has been used in the past. The new form is set to automatically notify admin staff when an incident is submitted. Additionally, new digital tracking of incidents reports will be available to designated staff without having to deal with a large amount of paperwork. Hopefully this will streamline communication related to security.
An Incident Report is required in the follow instances:
1. Police, Fire, or other emergency services are called to the library.
2. Property Damage or Theft occurs.
3. A person is asked to leave the library for violating the customer code of conduct.
Also reports should also be submitted when you feel that documenting a serious occurrence or issue related to patron behavior is required.
Reports should be submitted by staff even if TNT Security is completing their own report. This will help ensure that all incidents are reported in a timely manner.
I appreciate your assistance in tracking and reporting incidents that occur at your library location. If you have any questions or concerns please let me know.
In an effort to streamline the reporting of incidents throughout the library district a new online Incident Reporting Form has been developed for use by staff. The new form is available online at: http://www.pueblolibrary.org/incidentreportform
A shortcut to this form has been added to every staff desktop and a link has been added to the portal under the Links dropdown menu.
This form will replace the paper form that has been used in the past. The new form is set to automatically notify admin staff when an incident is submitted. Additionally, new digital tracking of incidents reports will be available to designated staff without having to deal with a large amount of paperwork. Hopefully this will streamline communication related to security.
An Incident Report is required in the follow instances:
1. Police, Fire, or other emergency services are called to the library.
2. Property Damage or Theft occurs.
3. A person is asked to leave the library for violating the customer code of conduct.
Also reports should also be submitted when you feel that documenting a serious occurrence or issue related to patron behavior is required.
Reports should be submitted by staff even if TNT Security is completing their own report. This will help ensure that all incidents are reported in a timely manner.
I appreciate your assistance in tracking and reporting incidents that occur at your library location. If you have any questions or concerns please let me know.