Patron Comment Tracker

One of our values at PCCLD is embracing feedback. This tool offers a way to document verbal feedback staff hear in day-to-day interactions with customers both in the library and out in the community. The Patron Comment Tracker allows you to submit verbal customer feedback whether accolades or constructive criticism. When you hear a comment that you would like to share, submit the comment via this online tool. In turn, an email will be sent to the PCCLD Office of Executive Directors, so they can monitor the feedback for trends or issues for follow-up. Thank you for your participation.