In compliance with the Americans With Disabilities Act (ADA and ADAAA) PCCLD provides equal access to our customers/visitors with disabilities. These accommodations include:
* Building Access Requirements (walkways, elevators, bathrooms)
* Accessible Parking
* Service Animals
* Communication Accommodations (through assistive technology and equipment)
* Mobility Accommodations (through assistive technology and equipment)
PCCLD Customer Service Policies state, "Customers with service animals are welcome in
areas where pets or animals are not normally permitted."
A service animal in Colorado is defined as a dog, or in some circumstances a miniature horse, that is individually trained to provide assistance to a person with a disability. A service animal is trained to perform a service such as to alert, remind, guide, fetch, assist or keep the owner safe. Service animals are not required to be certified; owners have the right to train their own service animal.
A companion animal, provides required emotional or mental support or therapy. Companion animals are not necessarily trained and may be an animal other than a dog. There is no specific restriction on the type or number of animals that can provide emotional support to an individual. The library is not required to accommodate companion animals and currently does not allow them in our libraries.
Animals other than service animals may be brought into the library for programming purposes that are certified to participate in library programs (such as the Read Out Loud Dogs) or that are being handled by a professional animal handler (such as the Pueblo Zoo).
Tips for dealing with service animals in the library:
Service animal owners are responsible for keeping their service animal "under control".
Owners of service animals that cause disruption, damage, or pose a threat to others may be asked to leave the library.
For example if a service dog were to urinate in the library you should ask the owner to leave the library with the animal.
Do not touch service animals without asking the owner for permission. They are not pets; they are working.
Do not ask for certification or other proof that the animal is a service animal. However, you may ask the owner two questions: 1.) Is this a service animal? If they answer "yes", you may ask 2.) What service is the animal trained to perform? You may NOT request a demonstration.
Customers who are bothered by the presence of service animals should be asked to go to another area of the library or come back when the animal is not present. You can not ask the owner of the service animal to go to another area.
I hope this helps clarify any confusion about what constitutes a service animal and what the expectations are surrounding their presence.
(Note: ADA accommodations for employees differ. See the Employment Guidelines Policy 02.02.02 or the HR department for details on Workplace Accommodation.)
For more information contact Human Resources 562-5632.
* Building Access Requirements (walkways, elevators, bathrooms)
* Accessible Parking
* Service Animals
* Communication Accommodations (through assistive technology and equipment)
* Mobility Accommodations (through assistive technology and equipment)
PCCLD Customer Service Policies state, "Customers with service animals are welcome in
areas where pets or animals are not normally permitted."
A service animal in Colorado is defined as a dog, or in some circumstances a miniature horse, that is individually trained to provide assistance to a person with a disability. A service animal is trained to perform a service such as to alert, remind, guide, fetch, assist or keep the owner safe. Service animals are not required to be certified; owners have the right to train their own service animal.
A companion animal, provides required emotional or mental support or therapy. Companion animals are not necessarily trained and may be an animal other than a dog. There is no specific restriction on the type or number of animals that can provide emotional support to an individual. The library is not required to accommodate companion animals and currently does not allow them in our libraries.
Animals other than service animals may be brought into the library for programming purposes that are certified to participate in library programs (such as the Read Out Loud Dogs) or that are being handled by a professional animal handler (such as the Pueblo Zoo).
Tips for dealing with service animals in the library:
Service animal owners are responsible for keeping their service animal "under control".
Owners of service animals that cause disruption, damage, or pose a threat to others may be asked to leave the library.
For example if a service dog were to urinate in the library you should ask the owner to leave the library with the animal.
Do not touch service animals without asking the owner for permission. They are not pets; they are working.
Do not ask for certification or other proof that the animal is a service animal. However, you may ask the owner two questions: 1.) Is this a service animal? If they answer "yes", you may ask 2.) What service is the animal trained to perform? You may NOT request a demonstration.
Customers who are bothered by the presence of service animals should be asked to go to another area of the library or come back when the animal is not present. You can not ask the owner of the service animal to go to another area.
I hope this helps clarify any confusion about what constitutes a service animal and what the expectations are surrounding their presence.
(Note: ADA accommodations for employees differ. See the Employment Guidelines Policy 02.02.02 or the HR department for details on Workplace Accommodation.)
For more information contact Human Resources 562-5632.