Even with:
133 pages of Customer Service Policy & Procedures,
129 pages of procedures in the Circulation Training Modules,
Countless hours of training provided during staff & committee meetings, staff training days, and on-the-job experience . .
There will be times when we need guidance with how to best proceed.
When a decision is required which has you asking yourself, “What do I do?,” staff should seek support in this way:
1) Consult with your co-workers. They may have dealt with a similar situation. If additional support is required, then
2) Phone the PIC (person in-charge) at the Rawlings Library. If the Rawlings PIC is unavailable or additional support is required, then
3) Phone the branch manager, at home if necessary. If branch manager is unavailable or additional support is required, then
4) Phone Michael Cox (719-510-3264). If Michael is unavailable or additional support is required, then
5) Phone Jon Walker (251-0041).
133 pages of Customer Service Policy & Procedures,
129 pages of procedures in the Circulation Training Modules,
Countless hours of training provided during staff & committee meetings, staff training days, and on-the-job experience . .
There will be times when we need guidance with how to best proceed.
When a decision is required which has you asking yourself, “What do I do?,” staff should seek support in this way:
1) Consult with your co-workers. They may have dealt with a similar situation. If additional support is required, then
2) Phone the PIC (person in-charge) at the Rawlings Library. If the Rawlings PIC is unavailable or additional support is required, then
3) Phone the branch manager, at home if necessary. If branch manager is unavailable or additional support is required, then
4) Phone Michael Cox (719-510-3264). If Michael is unavailable or additional support is required, then
5) Phone Jon Walker (251-0041).