Hello everyone - sometimes we have customers who are suspended and need to be reinstated, but they can't contact me or leave a message for me to call them back, because they don't have a phone. I know this is difficult and I don't want it to be a barrier to them coming back to the library.
SO - every Friday at 1-2 pm I'm going to designate "Reinstatement Meeting" time, at Rawlings Library. So - here is what you do when a suspended customer wants to be reinstated:
-Give them my business card and have them call my desk. I may answer or they may need to leave a message.
-If they tell you that I didn't answer, and they don't have a phone for me to call them back on - write on the back of my business card for them, "Rawlings, Friday 1-2 pm." If they come to Rawlings at that time, I will meet with them.
I prefer appointments, but understand that circumstances sometimes make that very difficult - hopefully this helps. Please don't call the PIC phone for reinstatement requests.
Clear as mud? Thanks for your help!
Janina Goodwin - Rawlings Library Manager
719-562-5621 or ext. 621
janina.goodwin@pueblolibrary.org
SO - every Friday at 1-2 pm I'm going to designate "Reinstatement Meeting" time, at Rawlings Library. So - here is what you do when a suspended customer wants to be reinstated:
-Give them my business card and have them call my desk. I may answer or they may need to leave a message.
-If they tell you that I didn't answer, and they don't have a phone for me to call them back on - write on the back of my business card for them, "Rawlings, Friday 1-2 pm." If they come to Rawlings at that time, I will meet with them.
I prefer appointments, but understand that circumstances sometimes make that very difficult - hopefully this helps. Please don't call the PIC phone for reinstatement requests.
Clear as mud? Thanks for your help!
Janina Goodwin - Rawlings Library Manager
719-562-5621 or ext. 621
janina.goodwin@pueblolibrary.org