Good morning!
Just a quick reminder that we will start tracking reference transactions on Monday, May 2nd!
Please be sure to bookmark DART to make it easier to track questions throughout the day:
https://dart.lrs.org/
Username: PCCLD
Password: PCCLD
What is a Reference Transaction?
A reference transaction is an information contact which involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services. Information sources include printed and electronic materials, databases, catalog records, and referrals to other libraries and institutions (or people inside and outside the library.) The request may come in person, by phone or by email.
Reference questions are not:
Directional, Account Inquiry, Basic Library Technology Instruction, Questions about Policies.
Please visit the training on Niche Academy or reach out to me if you need a refresher or have any questions!
