A project to define a customer service model for PCCLD is just beginning. In an effort to capture some of the many ways in which you are already excelling in this area and to identify situations which you hope to see addressed by a customer service model, I invite you to share your ideas by responding to a survey.
http://www.pueblolibrary.org/service
For a brief introduction to this project, please see a 4 minute presentation titled Defining Customer Service which has been posted to the Portal.
http://portal.pueblolibrary.org/training-videos
In the coming month, I will be visiting department meetings in order to answer questions and engage discussions to help build input from all of you. Please do take some time to share what you do to create engaging library experiences for our customers.
