2017 is nearly here, and as of January 2, the library will be handling incoming phone calls in a very different way. We will no longer be contracting with Unique Integrated Communications (UIC) and we will begin handling all calls in-house. This means we will be answering all incoming calls!
Below are the goals of this change:
-Continue to have a live person answer the phone when a customer calls
-Provide excellent customer service to each caller with a knowledgeable operator
-Reduce expenses so pay increases are possible
-Maximize existing staff resources
The documents that I am linking below explain how these changes will be happening. Please review these to make sure you understand what is coming up. We are still sorting out many of the details, however, so please send me any questions or feedback.
https://docs.google.com/a/pueblolibrary.org/document/d/1j42ZsAuLVxe1e7pJ5J0MFwqtTj2NabmlkZfBB2P4kLg/edit?usp=sharing
https://docs.google.com/a/pueblolibrary.org/spreadsheets/d/1jlmll3CN_1Ysf35Fj_xZBvl3V4H3A3J0Yk_7FYSRAX8/edit?usp=sharing
2017 is going to be a very interesting year - thanks for everything you do to make it GREAT!
janina.goodwin@pueblolibrary.org, 719-562-5621
Below are the goals of this change:
-Continue to have a live person answer the phone when a customer calls
-Provide excellent customer service to each caller with a knowledgeable operator
-Reduce expenses so pay increases are possible
-Maximize existing staff resources
The documents that I am linking below explain how these changes will be happening. Please review these to make sure you understand what is coming up. We are still sorting out many of the details, however, so please send me any questions or feedback.
https://docs.google.com/a/pueblolibrary.org/document/d/1j42ZsAuLVxe1e7pJ5J0MFwqtTj2NabmlkZfBB2P4kLg/edit?usp=sharing
https://docs.google.com/a/pueblolibrary.org/spreadsheets/d/1jlmll3CN_1Ysf35Fj_xZBvl3V4H3A3J0Yk_7FYSRAX8/edit?usp=sharing
2017 is going to be a very interesting year - thanks for everything you do to make it GREAT!
janina.goodwin@pueblolibrary.org, 719-562-5621