Hi everyone! What would you do if you had 17,124 pennies? How long would it take you to count 17,124 stars? In your lifetime, do you think you might read 17,124 books (if you live to be 75 that's about 230 books a year)?
Well what's so special about 17,124 anyway?
That's how many calls were answered and tracked by Call Center staff this year! We've been answering calls without UIC for about 6 months now, and have successfully handled over 17,000 calls - is that amazing or what?!? These folks have fielded all kinds of calls from normal inquiries to complex account questions to sometimes difficult to understand unusual problems - and they keep going!
Next time you see someone who works in Circulation, Library at the Y, Giodone or Greenhorn Valley - please thank them for helping to provide such excellent telephone customer service. Better yet - you could thank them next time you call 562-5600! By doing this they are helping our library users and each one of us!
Good work everyone!
Well what's so special about 17,124 anyway?
That's how many calls were answered and tracked by Call Center staff this year! We've been answering calls without UIC for about 6 months now, and have successfully handled over 17,000 calls - is that amazing or what?!? These folks have fielded all kinds of calls from normal inquiries to complex account questions to sometimes difficult to understand unusual problems - and they keep going!
Next time you see someone who works in Circulation, Library at the Y, Giodone or Greenhorn Valley - please thank them for helping to provide such excellent telephone customer service. Better yet - you could thank them next time you call 562-5600! By doing this they are helping our library users and each one of us!
Good work everyone!